Case Study - Service Industry - Carpet Cleaning Company 

Description

  • A busy carpet cleaning company with 10 vans on the road.
  • Client bookings approx 50-80 per day.
Challenge
  • Speed up prospect telephone waiting time to book carpet cleaning job.
  • Move from cumbersome and unreliable paper booking system to clear and simple real-time live job booking procedure.
  • Incorporate customer history and on screen display of important customer notes (eg ring when approaching).
  • Ensure simple and hassle free system of rescheduling booking dates whilst not confusing or losing existing bookings.
  • Distribute job sheets to technicans/teams.
  • Be able to product reports to use for sales analysis and advertising budget spend.
  • Be able to track lead source and repeat business.
  • Add geographic reporting for analysing sales based on area and marketing campaigns.
     
    Solution The Custom Made Software Company Solution 
     
    • All bookings for the day are organised clearly and displayed simply on the screen.
    • Fast tracking of cleaning crews - based on area - supports efficient rescheduling of bookings by drag and drop.
    • Fast tracking of advertising source, job price, contact numbers, specific customer notes are recorded.
    • Daily job sheets are automatically generated and faxed/emailed to the cleaners with all the required information and are much easier to read.

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    Man pointing at map.
     
    The system has saved over two hours per day in
    administrative procedures    .
     
    Benefits:
     
    Saves time
    System has saved over 2 hours per day in administrative procedures eg compiling of job sheets.
    Increased efficiency
    Fast reconciliation of daily takings
    Real time reporting
    Enables efficient monitoring of sales by week, month, quarter.
    Improved customer service
    Able to instantly advise of available options on the phone and to record a booking faster.
    Measurement of advertising spend
    Customised reports offer the capacity to compare effectiveness of advertising campaigns
    Reliable sales analysis
    Analysis of sales by postcode assist with the targeting of best ROI future advertising.
    Increased staff productivity and satisfaction
    Staff were fully trained and quickly adopted the system.
     
     

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